Política de frete

# Shipping Policy

Last updated: [07/14/2026]

Thank you for shopping with Terz. This Shipping Policy explains how we process and deliver your order.

## Order Processing Time

All orders are processed within **2–5 business days** after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.

## Shipping Time

Terz ships worldwide. Because our products are sourced and fulfilled through international logistics partners, estimated delivery times after processing are:

| Region | Estimated Delivery |
|---|---|
| North America | 7–15 business days |
| Europe | 7–18 business days |
| South America | 10–25 business days |
| Rest of world | 10–25 business days |

These are estimates, not guarantees. Delivery times can be affected by customs processing, local carrier delays, weather, or other factors outside our control.

## Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order. Any shipping promotions (e.g. free shipping thresholds) will be clearly shown at checkout when active.

## Customs, Duties, and Taxes

Terz ships from international fulfillment centers. Depending on your country's import regulations, your order **may be subject to customs fees, import duties, or local taxes** charged by your country upon arrival. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

## Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive it.

## Lost, Delayed, or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us at **suportehope.gbs@gmail.com** with your order number so we can investigate with the carrier. If a package is confirmed lost in transit, we will offer a replacement or a full refund.

## Incorrect Address

Please double-check your shipping address at checkout. Terz is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at **suportehope.gbs@gmail.com** — we can only make changes before the order has shipped.

## Questions

If you have any questions about this Shipping Policy, contact us at **suportehope.gbs@gmail.com**.