Informações de contato

# Contact Us

We're here to help. If you have a question about your order, a product, shipping, or anything else, reach out and we'll get back to you as soon as possible.

**Email:** suportehope.gbs@gmail.com
**Response time:** within 1–2 business days

Before contacting us, you may find a quick answer in our [Shipping Policy], [Refund & Return Policy], or [FAQ] page.

When emailing about an order, please include your **order number** so we can help you faster.

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Terz is operated by an individual seller based in Vitória, ES, Brazil, serving customers worldwide.